Questions to Ask When Interviewing Agencies

🏢 Questions for Home Care Agencies

• How long have you been providing home care services in Louisville?
• Are you licensed by the state of Kentucky as a personal services agency?
• Are your caregivers employees (W-2) or independent contractors (1099)?
• Do you carry liability insurance and worker’s compensation coverage
• How do you screen caregivers (background checks, drug testing, references)?
• What type of training do your caregivers receive (e.g., dementia care, fall prevention)?
• Do caregivers receive ongoing training or continuing education?
• Do you create a personalized care plan for each client?
• Who is involved in developing the plan (nurse, care manager, family)?
• How often is the plan reviewed or updated?
• Can you provide specialized dementia or mobility assistance if needed?
• What is the minimum shift length (2, 4, or 6 hours)?
• Can you provide overnight or 24/7 care if required?
• How do you handle last-minute schedule changes or caregiver call-offs?
• What is your hourly rate, and does it vary based on services or time of day?
• Do you require a deposit or long-term contract?
• What forms of payment do you accept (private pay, long-term care insurance, VA benefits)?
• Do you charge extra for nights, weekends, or holidays?
• How do you supervise caregivers (drop-in visits, phone check-ins, electronic notes)?
• Will we have one main point of contact (care coordinator or manager)?
• How are concerns or complaints addressed?