Customer Reviews

Customer Reviews – Premier Caregiver Services

“Premier Caregiver Services went above & beyond our expectations. From the minute we called with an immediate need they were very responsive & professional. The nurses we worked with were well trained, hard working, always on time & so kind. We highly recommend this service & would definitely use again!“
– Debbie

“Provides professional, courteous, & caring caregivers for a few hours a week–up to 24/7. The administrative staff goes over and above to provide excellent customer service. My family used another caregiving service for a year prior to finding Premier — and we are so much more pleased with our service now, than with the previous service. Premier also has offices in Lexington, Ky. I highly recommend Premier Caregiving Services.“
– Kathy

“Premier provided excellent home care for our 98-year-old mother. From our first meeting with John O’Callaghan, the company president, and Loretta we were most impressed and reassured that our mother would receive the best care. Tammy assisted in setting up insurance billing, and Meghan made sure staff were scheduled and communicated any daily changes to us. The caregivers are professional, reliable and attentive. We were extremely pleased with the care our mother received.“
– Dennis

“Premier Caregiver Services has certainly been a blessing as we navigate new challenges with my husband’s declining health. They have been so helpful in sharing resources, accommodating our changing needs and are easy to work with. Their staff is caring, experienced and dependable -overall, people that we trust and appreciate.“
– Kathy

“It is so difficult to find competent care for an “aging parent” who wants to remain at home. Luckily for us we found Premier Caregiver Services in Louisville, Ky. They have been wonderful to work with. They are patient, kind and responsive. For the most part, my dad has been happy with the care he has received. When there are issues, John Callaghan and his team are more than ready to address the issues to make sure my dad is happy. We can’t thank them enough.“
– Susan

“It’s a difficult, emotional, stressful task to find the right care for “aging parents.” Premier was recommended to my husband and me by several different friends and coworkers. In the interest of due diligence we “interviewed” several companies, but ended up going with Premier for my Mother’s care. We couldn’t be more pleased or impressed! They cared for my mother like she was their own. We met with the owner, John O’Callaghan and Loretta (can’t remember her last name) and they introduced us to several caregivers they felt would be a good fit not only for my mom, but myself and my dad as well! If you have an “aging parent,” then you will understand that its not easy for them to admit they need assistance, let alone accept it! But, luckily, my mother took to and I felt no need to micromanage! Terri was truly a blessing!! The other helpful part, which really impressed my father and my husband, was Premier’s ability to navigate all the bureaucratic nonsense associated with Long Term Care Insurance. They, especially Tammy and Meghan, were ability to cut through all the red tape, knew all the questions to ask, and jump through all the hoops to ensure ALL the appropriate benefits were paid out and in a timely manner. The peace of mind John and everyone at Premier provided our family priceless. We will NOT HESITATE to use them again if/when the need arises!“
– Liz

“The staff at Premier Caregiver Services are really good at their job. They explained exactly what they do, the process, costs and what to expect. We had the best caregivers for my great aunt within 2 days, they handled the long term care insurance and the care continues to be terrific. Highly recommend.“
– Amy W.

“I feel so fortunate to have stumbled upon Premier Caregivers via an Internet search. I was really surprised how quickly the company responded to my initial inquiry- and further shocked to find out that the owner of the company was the person who initially reached out. My parents are 85 and 83 years old. My Dad is a paraplegic and my mom has multiple health issues from diabetes to congestive heart failure. From the very beginning, Premier has provided excellent care and support to my family. They care about their clients and demonstrate it on a daily basis. Caring for elderly parents is amazing, challenging, and bittersweet. If you are just beginning to navigate this season of your life and you’re looking for an agency, call Premier Caretakers of Louisville. They are excellent partners!“
– Amy N.

“I don’t do a lot of reviews on social media but need to give a kudos and shout out to John O’Callaghan and The entire Premier Caregiver Services Team. Before I got involved helping my family take care of my uncle we first tried another Franchise Agency that was not very successful. My uncle did not want a stranger in his house nor think he needed the help, and believe me he did. The quality of Caregivers, service level and attention my uncle and family received from Premier Caregiver Service was a wholly different experience. John and his Operations Manager, Loretta Moreno, took time to meet with my family, get to know my uncle, his personality, specific needs, likes and dislikes and then personally introduced each caregiver who came to help, which made it a very comfortable experience. The communication, professionalism, experience level and compassion each caregiver brought was terrific. The caregivers that took care of my uncle are amazing human beings and we are so grateful. Thank you!“
– Trey

“Caregivers. They understand the complexities of coordinating caregivers for various medical needs, ever changing schedules on our part, and making staff substitutions when personalities don’t quite mesh with the clients’. All of the caregivers have been extremely patient and helpful. They keep thorough notes on medications given, food intake, and other client needs. They are willing to prepare meals, do light housework, and assist with things like dressing. I appreciate that they are also sensitive to the fact that sometimes it is appropriate to be in the background to allow privacy. Premier Caregivers is a great resource if you have a loved one that needs care during recovery, long term care, or if you need a break short term. Take the vacation and be confident that your parents are in good hands!“
– Laura

“We were looking for some extra care for my aging father and found Premier CGS online. They are very professional and provide feedback to the family on how he is doing and feeling. My father lives 1.5 hrs away so it has given us a huge relief knowing he is well cared for. His diet was not the best and his current caregiver cooks real meals for him and he really enjoys it. Thanks to the whole Premier team!“
– Mike

“Premier gave my mother the added support she needed but was reluctant to pursue as caring for my father became physically too much. More importantly; mom, my sister, and I, watched as Premier provided dad with the dignity and independence gained by not worrying about how dependent he had become on the people he’d always taken care of. They were a bright spot for all of us during a really tough time.”
– Wick

“…First if all, let me tell you that the girls that you’ve sent are working out very, very well and thank you for that. There is absolutely no problem whatsoever. And Steve very nicely came in and set up the toilet, shower, rails and all the above very, very nicely and, good Lord, it was after 6:00 o’clock when he came in to do it and I appreciate it very much. All of this has been very helpful and I am very glad that I am under your umbrella.”
– Bill

“Just for the record, Terry is an angel with our Dad. While I was practicing my newest hobby of insomnia, I checked in on Dad with the nanny cam. I heard Terry tell Dad no less then 5 time in 10 minutes not to touch his catheter because he may be getting it out tomorrow. Every time, he was as nice and kind as though it was the first time. My Dad….told Terry “we sure do get along good don’t we.” After I finished crying, I realized what a gift this young man is giving our father. He isn’t just taking care of his needs, he is being his friend. You are very fortunate to have him as an employee.”
– Carmella

“When my husband’s parents needed help, Premier was over there and helping immediately. We were overwhelmed. They took over for us and helped us make decisions on the type of care and level of care we needed. They did an excellent job. Thanks.”
– Elizabeth

“After issues with another company, Premier Caregiver Services has exceeded our expectations.”
– Lauri