Join a locally owned, passionate, fun team with a fast-growing company, a great reputation, and the reward of truly helping a segment of our society that has the greatest need. This role is pivotal to the success of Premier Caregiver Services and shares a team incentive bonus, based on meeting goals of hours and gross margin, that will give the Care Manager “skin in the game”, without a ceiling on how much they can make.
This is a full-time salaried position reporting to the VP/Agency Manager offering an opportunity to continue to provide customer service that built the distinguished reputation of Premier Caregiver Services, providing the best Caregivers and Client Service in the Industry.
Essential Duties:
- Ensure the best client, family, caregiver match and customer service experience possible.
- Work in system technology platforms for communicating and scheduling with clients and caregivers, i.e., Outlook, iPhone App, WellSky (formerly ClearCare) and others.
- Provide timely and supportive response to caregiver and client questions and concerns.
- Input daily, schedules, notes, and follow ups in Software System that runs the business.
- Manage Client Care Plans, satisfaction surveys, and visits.
- Participate in initial client calls, assessments, and introductions.
- Participate in after hours on call 5 weekdays per month and 1 weekend per month.
Qualifications/Skills:
- Positive attitude with an overwhelming desire to ALWAYS provide the best service.
- Desire to grow and develop, personally, professionally, and be able to help others do the same.
- Excellent customer service skills over the phone and in person.
- Excellent organization, attention to detail and ability to manage multiple variables in a day.
- Proven track record working with a team in providing collaborative customer service.
- Proficient in Office 365, Outlook, and Excel.
For more information or to submit a resume, please contact:
Kelly Wood, VP/Agency Manager
502.384.1840
kwood@premiercgs.com