FAQ

Q. What Are Home Caregiver Services?

A. Premier Caregiver Services is a top quality, easily accessible personal services company dedicated to providing professionally trained care givers to meet clients’ non-medical personal care needs. We provide caring, compassionate, dependable and positive individuals to provide one on one individualized care. Our goal is to serve others as we would want to be served.

Q. Do You Provide “Home Health” Services?

A. No. We only provide “non-medical” or “non-clinical” care. This is probably the most common question and confusion within and outside the healthcare industry. Home Health is typically a short term service, where clinically trained or “medical” personnel, i.e. Registered Nurse, Physical, Occupational or Speech Therapist comes to the home of the PATIENT, to perform a clinical procedure. The main role of home health is to provide medical services which enable a patient to heal at home or “less expensive” location than say a hospital. For Example: A nurse coming to the home to change a wound 3 times a week for 5 weeks. Typically Home Health Services are covered by Medicare and/or Insurance.

Q. Are Home Care Services Covered by Insurance?

A. While Medicare and typical Health Insurance DOES NOT COVER HOMECARE SERVICES, many long-term care insurance policies, worker’s compensation, and automobile insurance policies will reimburse for home care services. Premier Caregiver Services will help you and your family determine what a policy will actually cover, and we will provide the documentation your insurance company requests for approval and payment purposes.

Q. Are there other ways to pay for in-home Non Medical Services?

A. Yes. Funds from Reverse Mortgages, Health Savings Accounts (HSA) and Flexible Spending Accounts can also be utilized to pay for Services.

Q. Where you do you offer home care services?

A. Premier Caregiver Services offers home care in Louisville Kentucky and London Kentucky.

Q. Is Premier Caregiver Services right for me?

A. Our home care services are set up to cater to many different needs. Our clients include people with decreased sight or hearing, those recovering from major surgery, people dealing with chronic medical conditions, Alzheimer’s and Parkinson’s disease, or other health issues that make every day routines difficult. Please set up a free, no-obligation consultation so that we can better determine how we can best meet your needs.

Q. Are Your Caregivers Bonded and Insured?

A. Yes. Every Premier Caregiver Services caregiver is insured and bonded. Every caregiver that works for our Agency is an employee of our agency and as such they are covered with general liability insurance and worker’s compensation insurance.

Q. Do I have a choice of who my caregiver will be?

A. Yes, absolutely. We will match your criteria to the pool of Caregivers that we employ and send the best fit for your particular situation. We carefully Screen Employees and train them to your specific needs. We also will never send a caregiver whom you are not completely satisfied with and have approved. We will always try to accommodate any request for a change that you may have.

Q. Can Premier Caregiver Services help with medications?

A. Yes. We are allowed to assist with medication reminders. Reminding clients to take their medications, opening packages, reporting side effects, and assisting with pre-measured medication dispensers are all ways in which we can help. Although our caregivers cannot administer medications, they can assist the individual or family member who shares in the responsibility of taking their own or family member’s medication.

Q. How much does your service cost?

A. The cost of service varies from case to case depending on the level of care required. During your free, no obligation consultation we will work with you to determine what care is needed and how much it will cost. The range is typically $15/hr to $25/hr. (See Caregiver Services General Pricing Guide)

Q. “Can I just have a one hour shift…?” or “Do you have a minimum number of hours?”

A. Typically we provide caregiver services in at least three hour shifts. But we do customize all of our caregiver services to fit your specific needs. The best way to proceed is to give us a call so we can set up a free consultation and learn more about your unique situation.

Q. Do you do “Bath shifts?”

A. Helping people with bathing is something we do all the time. In order to figure out the best plan for home care, we’d need to learn more about your specific and needs.

Q. Do your caregivers “clean houses?”

A. While we are not a home cleaning service, we do help our client’s keep their homes clean, safe, neat and tidy. We understand that sometimes people just need help with certain chores and “activities of daily living.” We’ll develop a customized plan of care just right for you, with an assessment, at no charge or obligation.

Q. How do I take advantage of Premier’s Caregiver Services?

A. The first step to learning more about our home care services is to give us a call to set up a free consultation. At this time, we can explain in more detail what home care services are available to you, answer any questions you might have, and help you choose a plan that is right for you. Also covered in this free consultation:

  • Health and medication needs
  • Diet and nutrition issues
  • Daily routines
  • Housekeeping needs
  • Emergency plans
  • Choosing a caregiver that is right for you
  • Transportation
  • Cost of Services

Q. Can someone drive me/my parent?

A. Yes, we offer transportation services using your vehicle or the caregiver’s vehicle. It is a typical part of our services and can just be part of your routine care or a specific driving schedule. If driving your vehicle, all insurance coverage is the owner’s responsibility. If driving in the caregiver’s vehicle there is a mileage charge in addition to the hourly rate. That current charge is $0.53 per mile.

Q. What if my needs change?

A. Our home care plans are extremely flexible. If your needs suddenly change, we will be able to adjust our services quickly in order to provide you with the care that you need. You will not be contractually obligated to receive any service longer than you need it.

Q. How can I learn more about your home care services?

A. If you have other questions or would like to know more about the quality care provided by Premier Caregiver Services, please feel free to contact us at any time. We look forward to hearing from you!